Jason Marquardt
@jasonmarquardt
Senior operations leader coaching teams to improve KPIs, customer satisfaction, and interdepartmental collaboration.
United StatesWhat I'm looking for
I’m a highly organized, results-focused servant leader with 12+ years of experience coaching and mentoring multiple teams of 15 to 20 employees. I spearhead projects that increase operational efficiency and strengthen collaboration across interdepartmental teams.
As a Senior Manager of Operations, I drive designated KPI outcomes by assisting my leaders in growing their talent through coaching and 1on1 time. I use the coaching habit book to help advisors and leaders be seen as more than employees—so we build stronger, more human professional relationships and better performance.
I focus on forward-thinking and innovation within the Care organization, removing obstacles so my teams can do their jobs easier. I also implement initiatives on Customer Satisfaction and adjust to provide the world-class service they deserve, including technology gains, training, and a servant leadership mentality.
Before that, I led customer-focused teams and project follow-up operations, including roles centered on communication between consumers and service professionals, and ownership of “wordofmouth”, ratings, and reviews. Across retail leadership and sales roles, I’ve trained and developed talent, managed P&L, handled payroll and performance, and ensured inventory and quality standards are consistently met.
Experience
Work history, roles, and key accomplishments
Coached and mentored multiple teams of 15–20 employees to drive designated KPIs and strengthen interdepartmental collaboration. Led customer-care initiatives to remove obstacles for teams and deliver world-class service through servant leadership and performance coaching.
Customer Solutions Manager
HomeAdvisor
Sep 2017 - Apr 2018 (7 months)
Managed customer solutions operations by facilitating communication between consumers and service professionals. Oversaw word-of-mouth feedback and the ratings/reviews process to support service quality.
Manager of Project Advisor Team
HomeAdvisor
May 2016 - Sep 2017 (1 year 4 months)
Led a project follow-up outbound call team and coached advisors to provide best-in-class customer service after projects. Guided consumers to project success and supported advisor growth into leadership roles.
Leadership Roles (Sam's Club)
Sam's Club
Mar 2011 - Dec 2014 (3 years 9 months)
Coached and trained advisors to ensure a high-quality member experience while managing front-end operations including tires, cash wrap, greeters, accounting, and team leads. Managed grocery and produce operations with inventory, date rotation, quality inspections, and monthly profit-and-loss issue follow-ups.
Membership Service Manager
Sam's Club
Mar 2011 - Dec 2014 (3 years 9 months)
Coached and trained advisors to deliver strong member experiences and managed front-end operations including tires, cash wrap, greeters, accounting, and team leads. Owned inventory controls, date rotation to reduce spoilage, fresh item quality inspections, and monthly P&L exceptions with follow-up corrections.
District Sales & Store Manager
ALDO Shoes
Jul 2006 - Jul 2011 (5 years)
Managed, recruited, and trained talent for an 8-store district across 3 states while ensuring policy compliance and reporting sales and salary budget results. As a store manager, generated seasonal sales, led and trained teams of 15–25, complied with payroll budgets, and executed visual merchandising standards.
District Sales Manager
Aldo Shoes
Jul 2006 - Jul 2011 (5 years)
Managed, recruited, and trained talent for an 8-store district across three states, ensuring compliance with company policies and procedures. Reported sales and salary budget results to the regional sales director and coordinated regional meetings across a 40-store region.
Education
Degrees, certifications, and relevant coursework
Metropolitan State University of Denver
Associate Degree in Business Administration, Business Administration
1999 - 2001
Earned an Associate Degree in Business Administration from Metro State College of Denver from 1999 to 2001.
Metropolitan State University of Denver
Associate in Business Administration, Business Administration
1999 - 2001
Earned an Associate degree in Business Administration at Metro State College of Denver from 1999 to 2001.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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