Jason Cunanan

I'm currently processing insurance policy data at SwakBPO Corp., completing quality checks, handling endorsements, renewals, cancellations, and reinstatements, and maintaining compliance with data privacy and regulatory standards.

I've supported customers across Netflix, eBay, T-Mobile, and collections accounts through voice and chat channels. I resolve billing, account, streaming, listing, shipping, payment, and subscription concerns while meeting quality, productivity, customer satisfaction, and response-time targets.

I use critical thinking to identify discrepancies, report suspicious activity, analyze account histories, and document actions clearly. I also generate structured reports to surface workflow bottlenecks and operational trends.

My background combines data quality assurance, high-volume processing, customer relations, and problem resolution. I bring a careful, customer-focused approach to work that depends on accuracy, efficiency, and reliable follow-through.