Open to opportunities

Yna Alancado

@ynaalancado

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Detail-oriented data entry processor with strong accuracy and efficiency.

Philippines

Message

What I'm looking for

I am looking for a role that values accuracy and offers opportunities for growth in data management and customer service.

I am a highly capable and meticulous Data Entry Processor with a proven track record of accuracy and client satisfaction. My experience spans over three years in data entry and customer service roles, where I have honed my skills in handling multiple alphanumeric data entry projects efficiently and with a keen eye for detail.

During my tenure at RCBC Savings Bank, I was responsible for accurately entering and verifying data from various sources into computer databases. I also played a crucial role in training new data entry operators, ensuring they understood the company's protocols for data accuracy. My subsequent role as a Branch Associate at Go Beyond Expectation Remittance Company allowed me to enhance my customer service skills, where I managed customer transactions with discretion and efficiency, always striving to provide exceptional service.

Experience

Work history, roles, and key accomplishments

Branch Associate

Go beyond Expectation Remittance Company

Oct 2018 - Present (6 years 8 months)

Provided exceptional customer service, handling prompt, accurate, and efficient customer transactions with discretion. Processed money sending, receiving, and customer payments, while managing cash drawer balances and resolving discrepancies. Informed customers of new products and services, cross-selling when appropriate.

Customer Service Payment Processing Cross Selling Problem Solving Confidentiality

Data Entry Processor

RCBC Savings Bank

May 2017 - Present (8 years 1 month)

Keyed and verified the accuracy of alphanumeric data from various sources into computer databases. Rectified errors according to company protocols and researched information to clarify keying procedures. Provided assistance to new data entry operators.

Data Entry Alphanumeric Data Entry Database Management Microsoft Excel Microsoft Word

Education

Degrees, certifications, and relevant coursework

Informatics International College

Bachelor of Science, Information Technology

Activities and societies: Dean’s List 2 Honor Second Term (September 2014 – November 2014)

Completed a Bachelor of Science in Information Technology, focusing on core IT principles and applications. Gained foundational knowledge in various aspects of information technology.

Palawan National School

High School Diploma, General Studies

Completed secondary education, building a strong academic foundation across various subjects. Prepared for tertiary studies through comprehensive coursework.