I've supported GECU members across contact center, special services, teller, and member service roles, resolving account concerns, processing transactions, and explaining policies with accuracy and care.
In Special Services, I processed IRAs, trust and representative accounts, and life and disability insurance claims related to loans. I reviewed sensitive documentation for completeness and compliance, coordinated with internal teams, and helped individuals navigate complex account requirements.
Earlier at Mi Casa Personal Assistance Services, I audited client and personnel files, supported case management and intake, and maintained quality assurance, payroll, and compliance documentation. I'm bilingual in English and Spanish and bring a consistent focus on confidentiality, clear communication, and reliable service.
