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Jasmine kaur Wadhwa

@jasminekaurwadhwa

Message

I deliver IT projects, automation, and reliable incident systems across fintech and insurance.

India

Message

What I'm looking for

I'm seeking an IT Project Manager role where I can drive technology delivery, system reliability, process automation, and cross-functional execution at scale.

At GrayQuest Education Finance, I lead end-to-end IT and operational project delivery for cross-functional teams, maintaining 98%+ SLA adherence across critical systems and deliverables.

I've managed 12+ projects, coordinated 150+ dependencies across Technology, Business, and Product, and translated delivery status, risks, and strategic priorities into executive-ready updates for CTO and CBO stakeholders.

I led a Jira-based Incident Management System for 50+ users, reducing average resolution time by 40% and first-response time by 50%. I also built real-time SLA dashboards, automated escalation workflows, and adoption documentation that contributed to 92% user satisfaction.

For Guardian One, I independently scoped and secured CEO approval for an AI-powered appointment automation pipeline using Make.com, Cal.com, and Interakt. The solution reduced appointment no-shows by about 35% and eliminated roughly eight hours of manual sales follow-up each week.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator (System Associate)

Current

GrayQuest Education Finance

Jan 2023 - Present (3 years 9 months)

Managed end-to-end delivery of 12+ IT and operational projects, maintaining 98%+ SLA adherence. Authored SOPs, coordinated cross-functional dependencies, and facilitated Agile ceremonies.