Saikat Ray

I’m a project management leader and lead analyst who blends strategic project governance with deep business analysis. With 12+ years across IT and business consulting, I focus on translating business needs into clear functional execution and keeping stakeholders aligned end-to-end.

In my current role at EXL Service, I lead workflow configuration for the LDS Life Digital Suite platform and help teams adopt agile best practices. I’ve refined sprint planning and retrospectives to enhance delivery predictability by 25%, and I drive continuous improvement by analyzing workflows to reduce operational redundancy by 30%.

I’m strong in the full delivery lifecycle—requirements gathering, detailed specifications, UAT, documentation, SOP creation, demonstrations, and post-implementation support. I also oversee functional testing, defect validation, and API testing, while maintaining KPI tracking, risk and impact assessment, and transparent client communication on deliverables.

Across previous engagements, I built user stories and future-state process flows, supported sprint planning/backlog refinement, and led API development and integration efforts. I’m proud of results like accelerating UAT by 20%, improving requirement accuracy and reducing rework by 15% using a standardized traceability matrix, and increasing stakeholder satisfaction by 30% through bi-weekly project-health dashboards.