Open to opportunities

Arjun Vaidhyanathan N

@arjunvaidhyanathann

PMP-certified project manager delivering client-facing telecom and IT programs with agile execution and data-driven outcomes.

India

Message

What I'm looking for

I’m looking to lead end-to-end, client-facing programs in agile, SaaS-like, data-driven environments—owning delivery, escalations, SLAs, and RCA-driven improvements—while partnering with cross-functional teams to deliver reliable, user-impacting outcomes.

I’m a PMP-certified Project Manager with 5+ years of experience delivering client-facing programs in telecom and IT services environments. I’m execution-focused, thrive in fast-paced agile-style setups, and lead end-to-end project lifecycle delivery with strong scope/change, risk, and program governance.

In my roles, I’ve built visibility through dashboards and trackers, handled escalations as a single point of contact, and improved service delivery efficiency through RCA and preventive process changes. I also bring hands-on technical capability (Python, SQL, Power BI/Tableau, REST APIs) and have contributed open-source backend code using Django and Python.

Experience

Work history, roles, and key accomplishments

Current

Associate Consultant

Current

Micro Focus Software Solutions India Private Limited

Jan 2025 - Present (1 year 5 months)

Served as the primary stakeholder point of contact, proactively resolving escalations to support client satisfaction. Led end-to-end delivery of operational programs using backlog-style planning and reporting dashboards to track progress, risks, and dependencies.

Project Management Stakeholder Management Escalation Handling Agile Style Execution Dashboards Process Improvement

Technical Lead

Samartha Infosolutions Private Limited

Jul 2024 - Jan 2025 (6 months)

Directed a large-scale delivery program across 140+ team members, ensuring high client satisfaction and SLA compliance. Managed full project lifecycle, owned escalation handling, and improved internal processes to reduce operational delays.

Program Delivery Team Leadership SLA Process Improvement

Incident Manager

Alchemy TechSol Limited

May 2023 - Jun 2024 (1 year 1 month)

Managed client-facing incident delivery by coordinating escalations and ensuring timely resolution of critical issues to minimize business impact. Performed RCA, maintained risk and issue trackers, and implemented preventive improvements to enhance service quality.

Incident Management ITIL Root Cause Analysis Escalation Management Risk Management Agile Style Task Tracking

Incident Manager

Catnip Infotech Private Limited

Oct 2021 - May 2023 (1 year 7 months)

Led service delivery for client environments, improving SLA compliance and reducing system impact. Owned stakeholder communication and managed risks, issues, and escalations while driving continuous improvements to boost service quality and team efficiency.

Incident Management SLA Stakeholder Management Escalation Handling Continuous Improvement Operations & Support

Tower Operation Control Executive

Quess Corp Limited

Jul 2019 - Oct 2021 (2 years 3 months)

Managed operations for distributed infrastructure to ensure high availability and service continuity. Responded to critical incidents and escalations, supported disaster recovery planning/execution, and maintained documentation and operational reporting for transparency.

Infrastructure Operations High Availability Incident Response Escalation Handling Disaster Recovery Documentation And Reporting