Shubham kasar
@shubhamkasar
IT Project Manager focused on automation, monitoring, and SLA-driven delivery for banking clients.
IndiaWhat I'm looking for
I’m an IT professional with 3+ years of project coordination and production support experience, specializing in automation, monitoring, and platform enhancement projects for banking clients. I focus on delivering measurable outcomes through Agile methodologies, risk management, and SLA adherence.
I led automation initiatives that eliminated repetitive manual tasks, saved 200+ hours annually, reduced error rates by 40%, and improved SLA compliance to 99%. I also directed dashboard rollout across 5 banking clients to reduce escalations by 15% and strengthen proactive monitoring.
I manage incidents with a continuous improvement mindset, cutting average downtime per incident from 4 hours to under 3 hours (30% improvement). As a cross-functional leader, I coordinate 12+ stakeholders, act as a liaison between client executives and technical teams, and mentor junior engineers—backed by PMP training completed and certification in progress.
Experience
Work history, roles, and key accomplishments
Directed a dashboard rollout across 5 banking clients, improving SLA compliance to 99% and reducing escalations by 15%. Managed an incident reduction program and led batch-processing optimization, including reducing batch processing time by 25%, while coordinating 12+ stakeholders to deliver timely fixes and enhancements.
Production Support Engineer
3i Infotech
Feb 2022 - Feb 2024 (2 years)
Led an automation initiative that eliminated repetitive manual tasks, saving 200+ team hours annually and reducing error rates by 40%. Improved incident response by cutting average downtime per incident from 4 hours to under 3 hours (30%) and strengthened incident/escalation execution through cross-functional collaboration.
Education
Degrees, certifications, and relevant coursework
Dnyan Ganga Education Trust
B.Sc. IT, Information Technology
2019 - 2021
Completed a B.Sc. in IT at Dnyan Ganga Education Trust in Thane from 2019 to 2021.
VPM Polytechnic
Diploma in Information Technology, Information Technology
2013 - 2018
Completed a Diploma in Information Technology at VPM Polytechnic in Thane, over an extended program from 2013 to 2018.
Availability
Location
IndiaAuthorized to work in
Salary expectations
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