Mackenzie Sullivan

I am a dynamic Customer Service Manager with five years of experience improving processes, resolving conflicts, and leading teams to deliver stronger customer outcomes and increased efficiencies. I have developed training programs, authored over 50 SOPs, and managed a regular pipeline of 200 orders per week while serving as a primary point of contact between stakeholders and technical teams.

My background includes frontline supervision in hospitality and administrative leadership in higher education, where I coordinated policy rollouts, delegated assignments, and conducted performance evaluations. I focus on continuous improvement, employee-focused initiatives, and cross-functional collaboration to expand margins and increase revenues.