At REGIONS SECURITY, I supported English- and Spanish-speaking customers by phone, email, and chat, and communicated with residents about alarms, visitor access, and deliveries.
I monitored CCTV cameras, alarms, and access control systems using Wisenet VMS. I reviewed camera feeds and security records, responded to alarms and customer concerns, and escalated emergencies according to established procedures.
I prepared Incident Reports, Daily Activity Reports, and security logs, and maintained records in Microsoft Excel and Google Sheets. I also coordinated with internal teams and handled confidential resident and incident information.
