Jaslyn Perry
@jaslynperry
Customer-focused banking and insurance service professional driving accurate, compliant client solutions.
What I'm looking for
I am a customer-focused service professional with a Bachelor of Business Administration in Accounting and Finance who delivers accurate, compliant solutions across banking, retail, and insurance settings.
At PNC Bank I processed high-value transactions, reconciled cash drawers, assisted with account openings and closures, and supported bankers with financial analysis and reporting.
In customer service roles at Fireside Hearth and Home and MetLife (through Hays Inc.) I handled inbound customer inquiries, scheduled services, processed payments, resolved billing issues, and consistently met performance metrics.
I have supervisory experience from retail management, including training staff, managing biweekly payroll, coordinating inventory and vendor deliveries, and building collaborative relationships to meet sales and service goals.
Experience
Work history, roles, and key accomplishments
Customer Care Advocate
Hays Inc.
Sep 2025 - Present (4 months)
Deliver high-quality inbound support for insurance policies, billing, and claims while meeting MetLife service standards; consistently achieve KPIs like first-call resolution and customer satisfaction.
Customer Service Representative
Fireside Hearth and Home
Jan 2024 - Mar 2025 (1 year 2 months)
Managed customer inquiries, scheduling, payments, and coordination with installation teams to ensure seamless post-sale experiences and resolved recurring billing discrepancies.
Assisted customers with account openings/closures and payments, reconciled cash drawers, processed high-value transactions, and supported bankers with accurate financial data and recommendations.
Education
Degrees, certifications, and relevant coursework
North Carolina Central University
Bachelor of Business Administration, Accounting and Finance
Completed a Bachelor of Business Administration with concentrations in Accounting and Finance, graduating in December 2020.
Availability
Location
Authorized to work in
Job categories
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