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Jaslyn PerryJP
Open to opportunities

Jaslyn Perry

@jaslynperry

Customer-focused banking and insurance service professional driving accurate, compliant client solutions.

United States
Message

What I'm looking for

I seek a customer-focused role where I can apply banking and insurance experience to improve client satisfaction, maintain compliance, and grow into supervisory or operations responsibilities.

I am a customer-focused service professional with a Bachelor of Business Administration in Accounting and Finance who delivers accurate, compliant solutions across banking, retail, and insurance settings.

At PNC Bank I processed high-value transactions, reconciled cash drawers, assisted with account openings and closures, and supported bankers with financial analysis and reporting.

In customer service roles at Fireside Hearth and Home and MetLife (through Hays Inc.) I handled inbound customer inquiries, scheduled services, processed payments, resolved billing issues, and consistently met performance metrics.

I have supervisory experience from retail management, including training staff, managing biweekly payroll, coordinating inventory and vendor deliveries, and building collaborative relationships to meet sales and service goals.

Experience

Work history, roles, and key accomplishments

FH

Customer Service Representative

Fireside Hearth and Home

Jan 2024 - Mar 2025 (1 year 2 months)

Managed customer inquiries, scheduling, payments, and coordination with installation teams to ensure seamless post-sale experiences and resolved recurring billing discrepancies.

Education

Degrees, certifications, and relevant coursework

North Carolina Central University logoNU

North Carolina Central University

Bachelor of Business Administration, Accounting and Finance

Completed a Bachelor of Business Administration with concentrations in Accounting and Finance, graduating in December 2020.

Tech stack

Software and tools used professionally

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Jaslyn Perry - Customer Care Advocate - Hays Inc. | Himalayas