At Concentrix, I provided inbound phone and chat support for TurboTax customers, helping with account access, billing, and tax software inquiries. I also assisted Aval on customers with order tracking, account management, billing, and product questions.
As a Receptionist & Sales Advisor at Zen Leaf (Verano), I greeted customers, verified identification, and educated them on products in a regulated retail environment. I also processed cash and POS transactions and followed Nevada regulations through accurate documentation.
At Foundever, I assisted Costco members with online orders, returns, exchanges, shipping updates, and account inquiries. I documented interactions and followed established service procedures in a remote call center.
My experience includes customer service, live chat and email support, CRM software, Salesforce, and record keeping. I’ve also worked with Microsoft Office and Google Workspace.
