Jaskirat Kaur
@jaskiratkaur
I resolve user, account, and application issues across high-volume support environments.
CanadaWhat I'm looking for
I've provided first-line technical and application support for Teleperformance, Momentum Energy, and St. Luke’s Hospital Insurance, resolving hardware, software, connectivity, account, portal, and payment issues.
I document incidents, case notes, account updates, and resolutions accurately in CRM and support systems, while escalating complex issues and protecting confidential information.
I also bring business operations and data-management experience from The Beauty & Brow Parlour and TasCollege, using Excel and Power BI for records, reporting, inventory, and day-to-day administration.
Experience
Work history, roles, and key accomplishments
Provided first-level technical support for hardware, software, connectivity, account, and device-related issues. Documented incidents and escalated complex issues to appropriate teams.
Processed customer transactions and account-related requests using POS and self-checkout systems. Assisted customers with system and transaction issues while maintaining accuracy and professional service.
Service Desk
St. Luke's Hospital Insurance
Jun 2024 - Jan 2025 (7 months)
Provided first-line support through phone and email for account, online portal, payment, and digital-service issues. Maintained accurate CRM records and documented customer interactions.
Technical Support
Momentum Energy
Oct 2022 - Apr 2024 (1 year 6 months)
Provided first-line technical and account support for online services, customer portals, login, access, and account configuration issues. Maintained accurate CRM records and supported process improvements.
Beautician / Store Manager
The Beauty & Brow Parlour
Dec 2017 - Oct 2022 (4 years 10 months)
Supported daily business operations including staff scheduling, inventory management, customer service, and administrative activities. Maintained inventory records and prepared operational reports using Excel and Power BI.
Administrative Assistant Intern
TasCollege
Sep 2021 - Dec 2021 (3 months)
Maintained student records, databases, documents, and administrative information. Performed accurate data entry, record updates, reporting, and document management.
Education
Degrees, certifications, and relevant coursework
Australia
Certificate IV in Business Administration, Business Administration
Certificate IV in Business Administration from Australia, completed in 2022.
Federation University
Bachelor of Information Technology, Information Technology
Bachelor of Information Technology degree from Federation University, Australia, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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