Jash Bhatt
@jashbhatt2
Account manager building ticketing and events client success pipelines for FEARTICKET and Hytix.
IndiaWhat I'm looking for
I manage international B2B ticketing and events accounts end to end with iSummation Technologies (FEARTICKET / Hytix), serving as the dedicated point of contact across time zones.
I handle onboarding, configuration, ongoing support, upsells, and renewals for attractions and events operators in the US, Europe, and the Middle East—then run proactive account health reviews to spot risks and protect renewal revenue.
When issues come up, I resolve post-sale escalations quickly to keep accounts operational during peak seasons, and I’ve delivered 100+ tailored product demonstrations to align platform capabilities to each operator’s needs.
Before that, I supported large-scale event operations at the FIFA World Cup Qatar 2022—handling 500+ support tickets and coordinating IT and multi-venue logistics for 1M+ visitors—plus customer support work at Qatar Airways.
Experience
Work history, roles, and key accomplishments
Senior Account Manager & Client Success
iSummation Technologies
Oct 2023 - May 2026 (2 years 7 months)
Served as dedicated account manager for international clients on the FEARTICKET/Hytix platform, managing full client lifecycle from onboarding to renewal across US, European, and Middle East time zones.
IT Operations & Logistics Specialist
FIFA World Cup Qatar 2022
Nov 2021 - May 2023 (1 year 6 months)
Delivered IT operations and multi-venue logistics for over 1 million visitors, managing 500+ support tickets with a 95% resolution rate across the tournament.
Customer Support & Logistics Agent
Qatar Airways
Aug 2021 - Dec 2022 (1 year 4 months)
Delivered high-quality support to 500+ passengers daily while maintaining service benchmarks and identifying process improvements.
Education
Degrees, certifications, and relevant coursework
Gujarat Technological University
Bachelor of Engineering, Mechanical Engineering
Bachelor of Engineering in Mechanical from Gujarat Technological University, Ahmedabad, completed in 2020.
MES Indian School
High School Diploma, General
High School Diploma from MES Indian School, Doha, Qatar, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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