Open to opportunities

Jasenka Kovacevic

@jasenkakovacevic

Message

Outbound appointment setter and lead qualifier for enterprise B2B pipeline growth.

Greece

Message

What I'm looking for

I’m looking for a remote, full-time role where I can run high-volume outbound prospecting, qualify leads with structured discovery, and book high-quality meetings—backed by strong CRM rigor and a team focused on enterprise B2B growth.

I’m a multilingual outbound sales professional with 10+ years booking meetings, qualifying leads, and building pipeline for enterprise B2B teams. I’m comfortable carrying a high daily volume of calls, emails, and outreach across time zones, while staying disciplined about logging every conversation accurately and handing off well-qualified opportunities. I open conversations with decision-makers up to C-suite level, handle objections, and keep a large pipeline organized without letting anything slip.

In my recent role as Senior Account Executive & Implementation Manager, I ran self-generated outbound and qualified opportunities through structured discovery, contributing to €2M in new account revenue and 11.5% YoY portfolio growth. I also coordinated complex scheduling for renewals, check-ins, and escalations across CET/EST/GMT time zones for enterprise clients, maintaining clean forecasting through Salesforce CRM logging and follow-up cadence. Previously, I sourced new business through outbound prospecting to drive $7M in closed contracts, and I’ve led and coached client-facing teams—including building a customer excellence framework—so I bring both high-volume execution and a strong rapport-building mindset.

Experience

Work history, roles, and key accomplishments

Senior Account Executive

Shipmoney / Brightwell

Jan 2021 - Jan 2025 (4 years)

Ran self-generated outbound calls and emails to enterprise clients, booking discovery calls and business reviews across a 1,400+ account portfolio. Qualified opportunities through structured discovery, maintained Salesforce CRM logging and follow-up cadence, and coordinated scheduling with major shipping clients; contributed €2M in new account revenue and 11.5% YoY portfolio growth.

Outbound Prospecting Lead Qualification Discovery Salesforce CRM Pipeline Management Objection Handling Forecasting Support

Account Executive

MXP Marine Exchange

Jan 2020 - Jan 2021 (1 year)

Sourced new business through outbound prospecting and booked discovery calls with fleet operators and shipping enterprises that led to $7M in closed contracts. Managed high-volume outreach cadence under COVID-19 time pressure and coordinated meetings across 430 ports worldwide.

Outbound Prospecting Lead Qualification Discovery Calls

Chief Purser / HR Manager

Silversea Cruises / Viking Cruises

Jan 2013 - Jan 2020 (7 years)

Coordinated scheduling and high-volume client-facing conversations for teams across five new-build vessel launches. Trained and coached front-line teams on outreach, rapport-building, and follow-through under pressure.

Scheduling coordination team training Coaching High Pressure Stakeholder Communication

Guest Services Leader

Walt Disney

Jan 2008 - Jan 2013 (5 years)

Co-founded Disney's CARE customer excellence framework and led a team of 154 to build consistent standards for client conversations under pressure. Provided leadership to ensure delivery of customer excellence behaviors.

Customer Service Excellence Framework Development (CARE)Team Leadership Standards Setting Training Leadership