Katerina Papoutsi

At XTM International, I manage a $2.5M+ enterprise portfolio, aligning customer goals with localization strategies that drive retention, growth, and expansion.

I've led onboarding, training, upgrades, business reviews, contract negotiations, multi-year renewals, and proactive churn-risk mitigation. I partner with Sales, Product, and Marketing to represent the voice of the customer and improve the roadmap and customer experience.

Previously at Transifex, I owned strategic customer relationships across the lifecycle and reduced churn by monitoring customer health, surfacing product pain points, and coordinating resolution across internal teams. I also achieved 150% of monthly sales quota as a Sales Development Representative through prospect qualification, discovery, and pipeline development.

My background spans B2B SaaS, localization technology, and online travel, including end-to-end sales, international partner management, and account growth across EMEA markets.