Klelia Katsakou
@kleliakatsakou
Customer-focused account manager driving retention, growth and cross-functional solutions.
GreeceWhat I'm looking for
I am a motivated, customer-oriented professional with hands-on experience in B2B account management across e-commerce and SaaS, strong project coordination skills, and a proven record of improving customer satisfaction and retention. I have led teams, managed onboarding and product adoption, and partnered with Product, Sales and Data teams to deliver measurable growth and streamlined processes.
I have delivered results in fast-paced environments—reducing communication delays by 25%, maintaining high CSAT scores, and coaching teams to meet SLA and KPI targets. I bring an analytical mindset, CRM and data-tool proficiency, and a collaborative approach to drive long-term customer success and operational improvements.
Experience
Work history, roles, and key accomplishments
Account Manager
tgndata
Mar 2025 - Present (8 months)
Serve as primary B2B contact for e‑commerce clients, managing onboarding and product adoption to drive retention and account growth through data-driven recommendations and cross-functional collaboration.
Customer Success Team Lead
Cisco (via Estarta Solutions)
Jan 2024 - Mar 2025 (1 year 2 months)
Led a team of 30 CS specialists for Cisco Networking & Security products, implemented process improvements that reduced communication delays by 25% and improved customer satisfaction scores.
Customer Support Representative
Cisco (via Estarta Solutions)
Jan 2023 - Jan 2024 (1 year)
Provided front-line technical and licensing support to global Cisco clients, achieving high CSAT scores and improving ticket handling and documentation practices.
Executive Assistant
Arsht Rock Resilience Centre
Jan 2022 - Jan 2023 (1 year)
Supported senior leadership operations and communications for an international non-profit, coordinating cross-departmental projects, schedules, and partner relationships to improve operational efficiency.
Customer Service Representative
Apple (via Teleperformance Hellas)
Jan 2021 - Jan 2022 (1 year)
Delivered technical support for Apple hardware and software, maintaining top-tier quality and customer experience ratings through accurate and empathetic issue resolution.
Education
Degrees, certifications, and relevant coursework
National and Kapodistrian University of Athens
Master of Arts, Cultural Management: Archaeology, Architecture and Urban Planning
Grade: 9.7/10
Completed a Master of Arts in Cultural Management with focus on archaeology, architecture, and urban planning; achieved a final grade of 9.7/10.
NANational and Kapodistrian University of Athens
Bachelor of Arts, Archaeology and History of Art
Earned a Bachelor of Arts in Archaeology and History of Art, covering archaeological methods and art historical studies.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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