Jasdeep Singh Brar
@jasdeepsinghbrar
Enthusiastic backend support professional with strong problem-solving skills.
What I'm looking for
I am an enthusiastic and dynamic professional with a strong background in customer support and technical assistance. My experience spans various roles in the B2B logistics and technology sectors, where I have honed my communication and analytical skills. I thrive in environments that value innovation and teamwork, and I am committed to delivering exceptional service to clients.
Throughout my career, I have successfully managed customer interactions across multiple platforms, including email, chat, and voice. My role at Teleperformance involved providing backend support for Cox Automotive, where I ensured clear communication and maintained high standards for customer satisfaction. I also have experience in technical support for Apple products, where I assisted customers with troubleshooting and product-related inquiries.
With a diploma in Business Administration and a solid understanding of Occupational Health and Safety, I am well-equipped to contribute to a dynamic organization. I am eager to leverage my skills in a challenging role that offers opportunities for growth and development.
Experience
Work history, roles, and key accomplishments
Backend Support
Teleperformance D.I.B.S.
Aug 2023 - Mar 2025 (1 year 7 months)
Provided backend support for Cox Automotive's B2B logistics, managing chat, email, and voice communications. Ensured efficient vehicle pickup and drop-off by coordinating with locations and carriers, utilizing tools like Genesys PureCloud and DHL's verification system.
Technical Support
Teleperformance D.I.B.S.
Mar 2021 - Sep 2022 (1 year 6 months)
Delivered technical support for a wide range of Apple products, including iPhone, iPad, Mac, and AirPods. Assisted customers with troubleshooting, Apple Music, and App Store purchases and refunds, while adhering to strict shift timings and reporting protocols.
Advisor/Voice Chat Customer Representative
Teleperformance D.I.B.S.
Jul 2019 - Aug 2020 (1 year 1 month)
Served as an Advisor/Voice Chat Customer Representative for Etisalat, providing support for mobile services. Documented problems and resolutions accurately, assisting customers with prepaid and postpaid plans, and managing service requests and refunds.
Education
Degrees, certifications, and relevant coursework
Unknown School
Diploma, Business Administration
Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles.
University of Central Queensland
Core Subjects, Australian Law and Economics
Successfully passed core subjects in Australian Law and Economics, demonstrating an understanding of the legal and economic landscape of Australia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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