Open to opportunities

Marie Nicolas

@marienicolas

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Experienced Computer Analyst with over 20 years in IT logistics.

Australia

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a tertiary qualified Computer Analyst with more than 20 years of experience in IT logistics and administrative roles. My career has spanned various positions, including Computer Programmer, Software Designer, IT Teacher, and Operations Support Lead. I have a strong track record in leading teams, managing projects, and enhancing operational efficiency.

Currently, I serve as an Operations Support Transport Lead at Australia Post, where I lead a team to achieve success through effective communication and problem-solving. My previous roles have equipped me with a diverse skill set, allowing me to excel in customer service, data analysis, and project management. I am passionate about continuous learning and strive to contribute positively to the organizations I work for.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Transport Lead

Current

Australia Post

Mar 2022 - Present (3 years 2 months)

Lead a team to achieve operational success, support management decisions, and manage projects including the Customer Collection Platform system. Responsible for data integrity, user support, and staff training while maintaining compliance and providing analytical expertise.

Team Leadership Project Management Data Analysis User Support Compliance Monitoring SharePoint Communication Skills Customer Service Problem Solving Training

Customer Service Consultant

Australia Post

Oct 2020 - Feb 2022 (1 year 4 months)

Handled customer inquiries and requests via phone and online, utilizing communication skills to resolve issues while achieving KPIs. Provided solutions in line with business processes and maintained customer loyalty.

Customer Service Communication Skills Problem Solving KPIs Business Processes Team Collaboration Time Management

Customer Solutions Specialist

Stellar (working for the ATO)

Jul 2020 - Oct 2020 (3 months)

Assisted customers with inquiries over the phone, adhering to KPIs while utilizing multiple platforms and software to resolve complaints efficiently. Developed an understanding of the Australian Tax system.

Communication Skills Problem Solving Time Management Teamwork

Office Administrator

Big Michael’s Fruit and Vegetables

Oct 2016 - Jan 2019 (2 years 3 months)

Coordinated customer orders and maintained records to ensure efficient ordering processes. Managed customer inquiries and complaints while using MYOB for orders and invoicing.

Communication Skills Time Management Fast Paced Environment

Project Assistant

Work for the Dole

May 2015 - Aug 2015 (3 months)

Assisted in creating a CD for students transitioning from school to the workforce, focusing on skills like motivation and emotional intelligence. Developed animated videos based on case studies.

Animation Educational Content Development Communication Skills Team Collaboration Technical Skills

IT Teacher / Coordinator

BESGB - Beirut

May 2012 - Sep 2014 (2 years 4 months)

Developed and taught IT curriculum for students in grades 7-12, focusing on MS Office, Photoshop, HTML, and Java Programming. Established assessment processes to improve learning outcomes.

Curriculum Development Teaching Assessment Design MS Office HTML Java Programming Communication Skills

Office Administrator

Ezitours Australia

Jan 2006 - Dec 2011 (5 years 11 months)

Managed customer orders and bookings for campervan rentals, handled complaints, and maintained budgetary controls. Developed skills in office management and multi-tasking.

Order Management Customer Service Complaint Handling Budget Management Communication Skills Office Management

Software Development Manager

Cellnet Telecommunications

Sep 1999 - Aug 2005 (5 years 11 months)

Led the software development team, managed ERP system implementation, and ensured data integrity. Oversaw project management and team performance while aligning IT solutions with business goals.