At American Express, Global Business Consulting, I managed complex itineraries using Sabre and Amadeus, advising business travelers on airfare, hotel, and car reservations.
I helped resolve urgent itinerary changes for executive and VIP travelers, reviewed ticketing details and fare rules, and addressed customer complaints.
At Teleperformance USA, I supported travel bookings and handled booking changes, cancellations, and travel disruptions. Earlier, as a Customer Service Assistant Supervisor at Flik International, I maintained front-of-house service standards and responded to guest concerns.
