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Jaqui Rosales

@jaquirosales

Key Account Manager at GRUPO APOLO connecting companies, entrepreneurs, and organizations through strategic partnerships.

Guatemala

Message

At GRUPO APOLO, I manage relationships with companies, clients, and strategic partners, identifying opportunities to connect businesses, ventures, and organizations. I coordinate business meetings, events, and corporate visits, and follow up on account needs and collaboration initiatives.

At BANCO INDUSTRIAL, I led a team of more than 30 advisers and introduced follow-up strategies that helped reduce case-resolution times by 25%. I also supported training and feedback processes that contributed to a 15% improvement in productivity and performance indicators.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Grupo Apolo

Jan 2026 - Present (10 months)

Managed relationships with companies, clients, and strategic allies, promoting collaboration opportunities and commercial linkage. Coordinated business meetings, events, and corporate visits to facilitate strategic connections and strengthen relationships with the technology ecosystem.

Key Account Management Strategic Alliances Relationship Management Event Coordination Reporting Communication Skills

Supervisor

Banco Industrial

Jan 2021 - Jan 2026 (5 years)

Led a team of over 30 advisors, guiding operations toward service quality, goal achievement, and productivity. Implemented follow-up strategies that reduced case resolution times by 25% and improved productivity and performance indicators by 15%.

Team Leadership Service quality KPI Monitoring Training Process Improvement Customer Experience