Janvi Chauhan

Counseled prospective parents and learners to understand academic needs and recommend suitable learning solutions. Managed the complete customer journey from lead engagement to long-term relationship management.

Built tailored customer success plans aligned to business goals, increasing customer engagement by 15–25%. Delivered structured onboarding and product training to educators and leadership teams, accelerating time-to-adoption by 25–40%.

Conducted client workshops, training sessions, and engagement activities tailored to school requirements. Analyzed client needs and feedback to support customized solutions and smooth operational execution.

Managed the complete student lifecycle, including counselling, admissions, onboarding, and ongoing support. Drove student satisfaction and retention through proactive communication and personalized guidance.

Trained, supervised, and mentored new trainee batches across prepaid, postpaid, and data services. Served as the primary on-floor point of contact, providing real-time guidance and performance support.

Handled customer inquiries, complaints, and escalations via email with timely and accurate responses. Provided product and service information along with order processing, billing support, and account updates.

Pursued a post-graduation in Journalism and Mass Communication from 2017 to 2019.

Completed a graduation degree in Journalism and Mass Communication from 2014 to 2017.

Completed secondary and higher secondary education under the CBSE board from 2011 to 2014.