Jan Roa
@janroa
Project supervisor skilled in market research and call center operations.
What I'm looking for
I am an experienced Project Supervisor with a background in market research and call center operations, focused on executing shift plans, quota management, and performance coaching to drive productivity and quality. I have hands-on experience running reports, coordinating resources, and using tools like CATI, Director/Master, Forsta, Workday, and Microsoft Office to support project delivery.
I take a detail-oriented, growth-focused approach to leadership, providing timely feedback, recognizing performance, and applying progressive discipline when needed. My prior role as Market Researcher strengthened my skills in conducting surveys, analyzing market trends, and preparing reports that inform project decisions and improve outcomes.
Experience
Work history, roles, and key accomplishments
Market Researcher
Dynata
Apr 2024 - Present (1 year 6 months)
Conducted surveys to collect consumer opinions and preferences, analyzed market trends to identify opportunities and risks, and prepared reports and presentations with findings and recommendations. Used interviewer applications and reporting tools to summarize project results.
Project Supervisor
Dynata
May 2022 - Nov 2024 (2 years 6 months)
Executed production shift plans to ensure projects ran efficiently and productively, monitored quota and production reports to meet standards, and managed performance through feedback and progressive discipline. Coordinated resources and liaised with onshore counterparts to resolve production obstacles and documented shift notes and reports.
Education
Degrees, certifications, and relevant coursework
University of Cebu - Banilad
Bachelor of Science, Hotel and Restaurant Management
Completed a Bachelor of Science in Hotel and Restaurant Management, graduating in 2021.
San Isidro Parish School
High School Diploma, Secondary Education
Completed secondary education and graduated in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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