Carl Mathew Dansalan

I am a dedicated market research interviewer and quality assurance professional with hands-on experience in data collection, agent supervision, and process improvement. I consistently follow protocols and IT setups to ensure accurate, valid interview data.

Throughout my roles at Dynata Global I conducted interviews, developed effective questioning, and maintained professionalism during lengthy engagements to protect data quality. I also participated in both online and face-to-face quality control meetings to uphold standards.

As a Temporary QA Supervisor I monitored agent performance, delivered feedback aligned with company policy, and bridged client instructions to frontline staff. I implemented training and development plans and led investigations to identify improvement areas that supported productivity and quality gains.

I hold a Bachelor of Arts in English Literature (Cum Laude) and bring strengths in customer service, attention to detail, adaptability, problem solving, time management, and cultural awareness. I am motivated to contribute collaboratively to teams focused on productivity and continuous improvement.