Michael Frances Yutan

I am a dedicated professional with extensive experience in customer service and project management. My career has been marked by a commitment to enhancing operational processes and improving team performance. As a Senior Supervisor at eLink Systems and Concepts Corp, I have successfully led initiatives that have resulted in significant improvements in staff training and productivity. My ability to analyze metrics has allowed me to identify opportunities for performance enhancements, consistently exceeding operational goals.

Previously, as a Customer Care Supervisor at Continuum Global Solutions, I focused on maximizing revenue and customer satisfaction while developing effective customer support strategies. My experience as a Subject Matter Expert at Teleperformance further honed my skills in optimizing customer experiences and recommending improvements to business systems. I believe in fostering a collaborative environment that encourages team members to achieve their best.