Open to opportunities

Jaerod Washmon

@jaerodwashmon

Message

I am an IT professional specializing in endpoint deployment and support.

United States

Message

What I'm looking for

I seek a hands-on IT support role focused on device deployment, EMR implementations, and endpoint management within collaborative teams that value documentation, user training, and opportunities for technical growth.

I am an IT professional who excels at providing hands-on technical support and device deployment to ensure smooth, reliable operations. I combine strong hardware and software knowledge with practical problem-solving to keep systems running for colleagues and clients.

I have led technical dress rehearsals and device staging for large-scale EMR implementations, including device imaging, configuration, and environment device mapping. I maintain inventories, execute application test scripts, and collaborate with clinical and IT staff to validate deployments and resolve issues.

My background includes help desk and field technician roles where I managed high ticket volumes, Active Directory account administration, and first-level troubleshooting across desktops, laptops, peripherals, and networked devices. I prioritize clear documentation, training end users, and delivering prompt, professional customer service that reduces repeat incidents and improves satisfaction.

I am eager to contribute to teams that value reliable endpoint management, EMR and systems deployment, and continuous improvement through documentation and training while I continue to grow my technical certifications and hands-on experience.

Experience

Work history, roles, and key accomplishments

Current

TDR Field Technician

Current

Medasource

Jun 2024 - Present (1 year 2 months)

Managed the Technical Dress Rehearsal for Epic EMR at Memorial Hermann Health, overseeing staging, imaging, configuration, and device mapping to ensure seamless deployment across multiple locations. Trained clinical staff and maintained detailed device inventory to support audits and operational readiness.

Imaging Active Directory ServiceNow Okta

Help Desk Technician

HostIT Solutions

Oct 2021 - Jun 2024 (2 years 8 months)

Provided first-level technical support resolving hardware, software, and network issues, managed Active Directory accounts, and supported desktop/laptop deployments to maintain business continuity. Documented solutions in the ticketing system and collaborated with IT teams to escalate complex issues.

Help Desk Active Directory Software Deployment Troubleshooting ServiceNow Windows Customer Support

Technical Support Representative

Remote Found

Jun 2019 - Oct 2021 (2 years 4 months)

Provided technical support for GPS asset-tracking and integrated camera systems, resolving 100+ ticketed queries per week and achieving a 90%+ customer satisfaction rate. Trained customers, reduced recurrent user issues by 30%, and maintained detailed documentation to improve the support knowledge base.