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@marvincarpenter
Dedicated IT support specialist with 12+ years in troubleshooting and user support.
United StatesI am a dedicated IT support specialist with over 12 years of experience working in high-pressure environments. I hold CompTIA A+, Google IT Support, and IBM IT Fundamentals certifications and have hands-on experience in troubleshooting, system administration, and hardware/software support.
In frontline roles at hospitals and security firms I developed strong incident response, documentation and collaboration skills that translate directly to ticketing systems and customer-facing support. As a freelance technician I provide remote and on-site support, reduce downtime, and maintain a loyal client base through dependable service.
I am technical and service-oriented, skilled with Windows, Linux, macOS, Microsoft 365, Google Workspace, ServiceNow, Zendesk, SQL and Active Directory, and I seek roles where I can deliver reliable, user-focused IT solutions.
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Work history, roles, and key accomplishments
Self Employed
Jan 2023 - Present (2 years 10 months)
Deliver remote and on-site support for hardware installation, virus removal, system optimization, and Wi-Fi connectivity, reducing client downtime and improving productivity. Built a loyal client base through reliable, solutions-oriented service resulting in repeat engagements and referrals.
Union Memorial Hospital
Jan 2011 - Present (14 years 10 months)
Serve as first point of contact during medical emergencies, de-escalating high-stress situations and ensuring patient safety while coordinating with healthcare and law enforcement. Maintain detailed incident documentation and processes transferable to IT ticketing and support workflows.
Moore Assured Security
Jan 2013 - Jan 2022 (9 years)
Managed onsite operations, equipment stocking, and hardware/software installations while administering employee applications via Microsoft 365 to maintain operational readiness. Configured application processes to manage security website traffic and supported daily continuity across locations.
Joseph Richey Hospice
Jan 2010 - Jan 2018 (8 years)
Monitored CCTV systems to support on-site staff and safety, performed network troubleshooting of failed connections, and scheduled software updates to maintain surveillance uptime. Provided technical support that improved system reliability and situational awareness for care teams.
Degrees, certifications, and relevant coursework
PSIT Support Certificate, IT Support
Completed IT support training at Per Scholas and earned CompTIA A+, Google IT Support, and IBM IT Support certificates.
Software and tools used professionally
United StatesYou can contact Marvin and 90k+ other talented remote workers on Himalayas.
Message Marvin
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