Open to opportunities

Marvin Carpenter

@marvincarpenter

Message

Dedicated IT support specialist with 12+ years in troubleshooting and user support.

United States

Message

What I'm looking for

I'm seeking a hands-on IT support role applying troubleshooting, system administration, and customer-service skills in a collaborative environment with opportunities for technical growth.

I am a dedicated IT support specialist with over 12 years of experience working in high-pressure environments. I hold CompTIA A+, Google IT Support, and IBM IT Fundamentals certifications and have hands-on experience in troubleshooting, system administration, and hardware/software support.

In frontline roles at hospitals and security firms I developed strong incident response, documentation and collaboration skills that translate directly to ticketing systems and customer-facing support. As a freelance technician I provide remote and on-site support, reduce downtime, and maintain a loyal client base through dependable service.

I am technical and service-oriented, skilled with Windows, Linux, macOS, Microsoft 365, Google Workspace, ServiceNow, Zendesk, SQL and Active Directory, and I seek roles where I can deliver reliable, user-focused IT solutions.

Experience

Work history, roles, and key accomplishments

Current

Freelance Tech Support

Current

Self Employed

Jan 2023 - Present (2 years 9 months)

Deliver remote and on-site support for hardware installation, virus removal, system optimization, and Wi-Fi connectivity, reducing client downtime and improving productivity. Built a loyal client base through reliable, solutions-oriented service resulting in repeat engagements and referrals.

Virus Removal Optimization Wi Fi Troubleshooting Remote Support Customer Service Windows MacOS Imaging

Current

Security Officer

Current

Union Memorial Hospital

Jan 2011 - Present (14 years 9 months)

Serve as first point of contact during medical emergencies, de-escalating high-stress situations and ensuring patient safety while coordinating with healthcare and law enforcement. Maintain detailed incident documentation and processes transferable to IT ticketing and support workflows.

Incident Response Communication Team Coordination

Security Specialist

Moore Assured Security

Jan 2013 - Jan 2022 (9 years)

Managed onsite operations, equipment stocking, and hardware/software installations while administering employee applications via Microsoft 365 to maintain operational readiness. Configured application processes to manage security website traffic and supported daily continuity across locations.

Inventory Management Website Traffic Configuration Software support Troubleshooting

CCTV Operator

Joseph Richey Hospice

Jan 2010 - Jan 2018 (8 years)

Monitored CCTV systems to support on-site staff and safety, performed network troubleshooting of failed connections, and scheduled software updates to maintain surveillance uptime. Provided technical support that improved system reliability and situational awareness for care teams.

CCTV Surveillance system updates Connectivity Diagnostics Technical Support