At TEDEXIS, I progressed through four formal promotions, from Customer Support Specialist (N1) to Commercial Coordinator. I acquired 45+ international B2B customers and coordinated interconnection, testing and onboarding, with approximately 6–7 new connections beginning formal live traffic under my direct follow-up.
As Commercial Coordinator, I developed business with messaging aggregators and mobile operators across LATAM, Europe, Asia, Africa and the Middle East. I turned commercial discussions into launch plans covering partner documentation, SMPP/bind coordination, route tests and first traffic.
As International Account Manager, I improved portfolio commercial performance by approximately 30% and maintained reported client retention above 90%. I worked with Routing and Support to address traffic changes, delivery issues and opportunities for account growth.
Alongside my TEDEXIS work, I completed more than 20 independent organizational and HR consulting projects for Panama-based companies. At YAVIC, I developed HR process documentation and supported recurring ISO 9001:2015 recertification of HR processes.
