Jannette Sanchez

Verified and determined applicability of coverage, including policy inception and material misrepresentation, while demonstrating strong negotiation skills to resolve claims effectively. Managed all aspects of bodily injury claims, including investigation, damage assessment, subrogation, and litigation, consistently meeting and exceeding company metrics.

Maintained updated diaries and investigated complex coverage issues, including unlisted drivers and material misrepresentation, to reduce loss ratios through fair and prompt claim processing. Collaborated closely with SIU to rule out coverage concerns and identify potentially fraudulent claims, while also mentoring team members on diary management and investigative skills.

Investigated property and injury damage claims from first notice of loss to resolution, handling both attorney-repped and non-attorney-repped files. Adjusted reserves based on injury severity, reviewed and reduced medical invoices, and prepared files for litigation transfer, ensuring constant communication with all parties.

Performed comprehensive claims adjuster duties, including obtaining detailed statements and finalizing coverage and liability assessments. Successfully negotiated claims to resolution, demonstrating rapid professional growth by being promoted from customer service representative within six months.