Lordwin Hernandez

Supervise and mentor credit officers while managing end-to-end accounts receivable operations, including collections and payment allocation. Perform credit risk assessments, post payments, resolve unallocated funds, and coordinate invoice/payment query resolution, with ongoing support for releasing on-hold orders.

Conduct collections via calls and emails and manage credit risk assessments based on financial statements, credit reports, and business performance. Manage payment posting, unallocated funds, overdue accounts, and maintain NetSuite customer communication and on-hold/invoice query status.

Handle collections across calls and emails while analyzing fraud transactions and managing AR forecasting, reconciliations, and billing disputes. Maintain accurate customer statements, dunning reminders, invoice copies, and customer ledgers/cash trackers.

Manage AR collection processes through calls and email outreach, supporting monthly customer statements and dunning reminders. Reconcile accounts, release orders as needed, and coordinate with internal departments to resolve operational issues.

Execute collections via calls and emails while maintaining aging accounts and handling escalations and payment disputes. Support coaching and weekly customer meetings as an assistant team lead and subject matter expert.

Support end-to-end order-to-cash processing by performing account reconciliation and cash application. Contribute to accurate billing and settlement workflows through ongoing review and reconciliation of customer accounts.

Bachelor of Science in Business Administration (major in Business Economics) at Central Luzon State University from 2011 to 2015.