Open to opportunities

Jan Mendoza

@janmendoza

Message

Operations and social media professional driving process optimization and audience growth.

Philippines

Message

What I'm looking for

I seek a role in a dynamic organization—preferably BPO or digital—where I can lead process improvements, optimize operations, and grow brand engagement while mentoring teams.

I am an operations manager and digital content specialist with five years of experience leading cross-functional teams, implementing process improvements, and delivering cost-saving initiatives. I combine operational rigor with creative content skills to improve workflows and brand presence.

In operations, I managed teams, established performance metrics, and created an online task management system that streamlined delegation and execution. In digital roles, I developed content strategies, supported production and live streaming, and used analytics to grow engagement and reach.

I bring strong communication, client-relations abilities, and proficiency in Adobe Creative Cloud, Canva, CapCut, Google Workspace, and video editing tools. I seek to contribute to a dynamic BPO or digital team focused on optimization, compliance, and measurable growth.

Experience

Work history, roles, and key accomplishments

Current

Social Media Assistant

Current

Freelance

May 2022 - Present (3 years 10 months)

Supported client social media projects by scheduling content, maintaining brand consistency, and growing audience engagement through strategic posting and analytics-driven optimizations. Coordinated client communications and managed file organization to ensure timely delivery.

Social Media Management Analytics Brand Consistency Client Coordination Audience Growth Content Strategy File Management

Operations Manager

Playa de Lucia Hotel and Restaurant

Mar 2021 - Mar 2026 (5 years)

Managed daily operations and supervised staff, established performance metrics and implemented process improvements that increased operational efficiency and service consistency. Developed an online task management system to streamline delegation and improve accountability.

Operations Management Process Optimization Team Leadership Performance Metrics Vendor Relations Task Management Coaching Data Analysis

Content Creation Assistant

Santos Knight Frank

Oct 2016 - Jan 2017 (3 months)

Assisted in developing and producing video content, supporting filming, editing, and live streaming to align with brand goals and engage target audiences. Managed technical aspects of real-time content and facilitated audience interaction.

Video Editing Live Streaming Content Development Filming Support Audience Engagement Adobe Suite Capcut