createwithmarah_ User

I’m a results-driven Social Media Specialist and Virtual Assistant with 7+ years of experience across business operations, administrative support, social media management, and graphic design. I bring a proactive, digital-entrepreneur mindset focused on delivering accurate, high-quality results with creativity and professionalism.

In my current role, I manage social media accounts across Facebook, Instagram, and TikTok. I design Canva graphics, schedule content to maintain brand consistency, and track performance metrics—while also providing administrative support to keep daily operations running smoothly.

Before this, I supported teams through project coordination, reports, schedules, and business documentation. As a Learning & Development Supervisor and Training Manager, I created presentations and training materials, built operational trackers, and coordinated cross-functional efforts to support timely delivery.

I’ve also led social media support by supervising a customer support team, monitoring KPIs, and handling escalations. Earlier, I provided customer support through social media as a Technical Support Representative, resolving technical inquiries while maintaining accurate documentation. I continue strengthening my skills through certifications including Lean Six Sigma (Yellow/White Belt), Microsoft PowerBI Desktop Foundations, and Google Educator levels.