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Mika Gutierrez

@mikagutierrez

Operations Manager for multiple client accounts, building SOPs and CRM workflows that streamline onboarding and service delivery.

Philippines

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As an Operations Manager / Project Manager for multiple clients, I manage end-to-end operations across client accounts, including newsletter publishing, paid ads oversight, and content production. I track performance across Meta Ads accounts and flag trends and optimization opportunities.

For a remote consultancy, I built SOPs and CRM workflows from scratch to streamline onboarding and service delivery. I also automated communication flows with ManyChat and email tools, and supported execution of a client retreat in Thailand.

As an Email Marketing Specialist, I designed automated email sequences, created lead magnets and landing pages, and refined messaging based on campaign performance. I also segmented audiences and used CRM insights in email follow-up sequences.

Earlier, I managed social campaigns and creative workflows for freelance clients and worked as a Social Media Executive at The House of Sioco Pet Supplies Plus. At TaskUs, I supported customers and reviewed digital content against platform policies.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager / Project Manager

Current

Freelancer (Multiple Clients)

Jul 2025 - Present (1 year 3 months)

Manage end-to-end operations for multiple client accounts, including email newsletter publishing, paid ads oversight, and content production pipelines. Track and report performance across Meta Ads accounts and oversee a YouTube cohort program.

Email Marketing Paid Ads Content Production Meta Ads YouTube Social Media Copywriting

Operations Manager / Project Manager

Freelancer

Dec 2024 - Jun 2025 (6 months)

Oversaw end-to-end business operations and strategic initiatives for a remote consultancy. Built SOPs and CRM workflows, automated communication flows, and introduced ClickUp for centralized project tracking.

SOP Development CRM workflows ManyChat Email Automation ClickUp Team Onboarding Event Coordination

Email Marketing Specialist

Freelancer (Multiple Clients)

Jul 2024 - Jun 2025 (11 months)

Designed automated email sequences, created lead magnets and landing pages, and managed inbox communication for multiple brands. Analyzed campaign performance and segmented audiences for personalized content.

Email Marketing Automation Lead Magnets Landing Pages Segmentation CRM Integration

Senior Social Media Manager

Freelancer

Dec 2023 - Feb 2025 (1 year 2 months)

Led Instagram and Facebook campaigns for diverse brands, managed creative teams, and established editorial calendars. Launched influencer collaboration initiatives to drive brand visibility.

Social Media Management Instagram Facebook Content Strategy Team Management Influencer Marketing

Social Media Executive

The House of Sioco Pet Supplies Plus

Mar 2022 - Dec 2022 (9 months)

Crafted customer-focused content strategies aligned with e-commerce objectives and monitored platform performance. Partnered with the e-commerce team to align promotions with social media efforts.

Social Media Strategy Content Creation Ecommerce Performance Monitoring User Generated Content

Customer Service Representative

TaskUs

Mar 2021 - Jan 2022 (10 months)

Delivered email and chat support for global customers, resolved account issues, and maintained knowledge base documentation. Trained new team members on support protocols.

Customer Support Email Support Live Chat Issue Resolution Knowledge Base Training

Content Moderator

TaskUs

Nov 2020 - Mar 2021 (4 months)

Reviewed digital content for compliance with platform policies and ensured community safety by removing inappropriate materials. Applied moderation guidelines across high-volume workloads.

Content Moderation Policy Compliance Community Safety Attention To Detail