DPDouglas Phiri
@douglasphiri
Dedicated technical consultant with expertise in IT support and analysis.
ZambiaWhat I'm looking for
With over 7 years of experience in IT support and business intelligence analysis, I am a dedicated technical consultant skilled in creating customized solutions for diverse operational challenges. My career has been marked by a commitment to delivering high-quality IT support in fast-paced environments, ensuring that systems run smoothly and efficiently.
In my recent role as Head of Section ICT at Rhodespark School, I successfully combined IT analysis with business strategies to enhance productivity and profitability. My ability to communicate effectively with clients and industry professionals has allowed me to maintain a comprehensive understanding of current operations, leading to significant improvements in IT network effectiveness.
Throughout my career, I have developed extensive IT and network experience, including building complete system architectures tailored to client requirements. I am passionate about leveraging technology to solve problems and improve organizational efficiency, and I continuously seek opportunities to expand my knowledge and skills in the ever-evolving IT landscape.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Zambeef Products PLC
Jan 2024 - Present (1 year 4 months)
Provided technical support for all IT-related issues, including installation and testing of workstations, printers, and network configuration. Responded to service requests via phone and email, explained troubleshooting procedures, and monitored network security.
Head of Section ICT
Rhodespark School
Feb 2021 - Jan 2023 (1 year 11 months)
Reviewed IT networks to assess effectiveness and efficiency. Developed strategies to improve productivity and profit margins by combining IT analysis with business methods. Communicated with clients and analyzed data for operational improvements.
IT Support Officer
Iconnect Zambia
Feb 2015 - Jan 2020 (4 years 11 months)
Provided technical support for IT-related issues, including installation and testing of workstations and printers. Responded to service requests and monitored network security, contributing to user manuals for testing and implementation.
Education
Degrees, certifications, and relevant coursework
GAGoogle Skills for Africa
Certificate, Digital Marketing
2019 - 2019
Completed a certificate in Digital Marketing, focusing on online marketing strategies, SEO, and social media marketing techniques.
Evelyn Hone College
Diploma, Computer Science
2017 - 2017
Completed a diploma in Computer Science, gaining foundational knowledge in various IT disciplines including programming, networking, and system administration.
Network Academy
Certification, Networking
2013 - 2013
Achieved Certified Network Associate (CCNA) certification, demonstrating proficiency in networking concepts, protocols, and troubleshooting.
Ronntec Systems
Certificate, Computer Skills
2012 - 2012
Completed basic computer courses, covering essential computer skills and foundational IT knowledge.
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