Open to opportunities

Pierce Ngwezhe

@piercengwezhe

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Computer Scientist and IT support specialist with teaching and data analysis experience.

Zambia

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What I'm looking for

I am seeking hands-on IT or teaching roles where I can apply support, web development, and data analysis skills in a collaborative, growth-focused environment.

I am a Computer Scientist with hands-on experience in IT support, web and application development, and data entry/analysis. I have worked as an ICT Lecturer and IT Support Specialist, creating help-desk workflows, troubleshooting desktop issues, and teaching ICT courses using the Taveta syllabus.

I have delivered Tier 1 support, formatted and entered business data for organizations, and assisted in curriculum and lesson-plan formulation. I bring strong written and oral communication, attention to detail, and proven ability to collaborate with students and non-technical users to achieve reliable outcomes.

Experience

Work history, roles, and key accomplishments

ICT Lecturer

Mechanics For Africa College

Aug 2023 - Aug 2025 (2 years)

Taught ICT courses following the Taveta syllabus, formulated ICT schemes of work and lesson plans, and invigilated examinations, improving student performance and course delivery.

Teaching Lesson planning Curriculum Development Classroom Management Communication

Data Entry & Analyst Specialist

Wiphan Care Ministries

Jan 2023 - Jun 2023 (5 months)

Analyzed and formatted subcontracted company data and entered organizational information, improving data accuracy and reporting for clients.

Data Entry Data Analysis Excel Attention To Detail Reporting Database Management

Dorm Resident Assistant

Northrise University

Jan 2022 - Dec 2022 (11 months)

Implemented and enforced housing policies, resolved student conflicts, handled incident reports and maintenance requests, and coached residents on life skills.

Conflict Resolution Enforcement Incident Reports Communication Teamwork Coordination Mentoring

IT Support Specialist

Northrise University

Jan 2022 - Dec 2022 (11 months)

Provided Tier 1 helpdesk support, created tickets, troubleshooted desktop issues and resolved technical problems for non-technical users, improving service responsiveness.

Help Desk Support Ticketing Windows Microsoft Office Customer Service IT Support

Education

Degrees, certifications, and relevant coursework

Unicaf University

Certificate, Operations Management

2024 - 2024

Completed a Certificate in Operations Management focused on operational principles and management practices.

Northrise University

Bachelor's degree, Computer Science

2019 - 2022

Activities and societies: Dorm Resident Assistant; coached students and enforced campus housing policies.

Completed a Bachelor's degree in Computer Science with coursework and practical experience in web development, application development, data analysis, and computer hardware.