Open to opportunities

Janiles Colon Ocasio

@janilescolonocasio

Administrative professional and customer services specialist delivering organized, high-touch support across busy medical and office environments.

United States

Message

What I'm looking for

I’m looking for a role where I can combine administrative support, scheduling, and customer/patient coordination with clear standards for compliance and professionalism—supporting a team in a fast-paced environment where communication and problem-solving make a difference.

I’m a dedicated and highly organized administrative professional and customer services specialist with 10+ years of experience supporting office administration, patient coordination, scheduling, customer relations, reception, and team support. I bring a steady focus on safety, professionalism, and attention to detail to every fast-paced environment.

In my roles, I’ve managed high-volume phone lines, coordinated appointments, maintained confidential records, and delivered exceptional customer service while supporting daily operations. As an Assistant Manager at 7-Eleven, I also trained and mentored new staff and resolved customer concerns to keep operations running smoothly.

In medical settings, I’ve scheduled patients, verified insurance eligibility, updated patient demographics, and maintained HIPAA compliance while handling confidential information. Recently, I’ve also provided daily care and supervision for infants in a safe, nurturing, and structured environment—always ensuring compliance with childcare regulations and center policies.

Experience

Work history, roles, and key accomplishments

Current

Infant Group Teacher

Current

The Nurturing Place

Jan 2025 - Present (1 year 5 months)

Provide daily care and supervision for infants in a safe, nurturing environment, including structured schedules and developmental updates. Communicate regularly with parents and maintain compliance with childcare regulations and center policies.

Infant Care Scheduling Developmental Documentation Safety & Standards Regulatory Compliance

Assistant Manager

7-Eleven

Jan 2018 - Jan 2023 (5 years)

Managed high-volume phone lines, coordinated appointments, and maintained confidential business records. Trained new staff and resolved customer concerns while supporting fast-paced daily operations.

Customer Service Appointment Coordination Confidential Record Handling Scheduling Staff Training Problem Solving

Patient Coordinator

Dr. Raj Medical Office

Jan 2014 - Jan 2018 (4 years)

Scheduled patient appointments and managed provider calendars in a fast-paced medical office. Answered calls, verified insurance eligibility, updated patient demographics, and maintained HIPAA-compliant records.

Appointment Scheduling Insurance Verification Patient Records Updates HIPAA compliance Medical Office Administration

Front Desk Receptionist

Ken Mare

Jan 2011 - Jan 2013 (2 years)

Managed a multi-line phone system, directed calls, and supported front desk operations with professional visitor service. Scheduled appointments, verified insurance, maintained organized records, and handled confidential documentation in line with HIPAA requirements.