Janice Lowman

I am a dedicated customer service professional with over 8 years of experience in high-volume call centers and healthcare-related industries. My expertise lies in order management, problem resolution, and client retention, allowing me to deliver exceptional service consistently. I pride myself on being adaptable, team-oriented, and highly organized, with strong communication skills that enable me to connect with customers effectively.

In my most recent role as an Order Management Specialist at Becton Dickinson, I processed purchase orders and managed order entry across multiple divisions. I successfully liaised between customers and sales representatives to ensure urgent and accurate order fulfillment, resolving billing issues and shipping problems along the way. My commitment to delivering one-call resolutions has earned me a reputation for building strong rapport with clients and ensuring their needs are met promptly.

Throughout my career, I have consistently achieved high customer satisfaction ratings, including maintaining 5-star customer reviews during my tenure at Williams-Sonoma. I am currently pursuing an AAS in Nursing with a focus on Healthcare Management, further enhancing my skills and knowledge in the healthcare sector.