Jan Garcia
@jangarcia
I build workforce, financial, and operational models that improve business decisions.
United StatesWhat I'm looking for
At Zillow Group, I led operational transformation across billing, customer support, and third-party vendor operations, building workforce forecasts, capacity plans, KPI models, future-state operating models, and executive decision frameworks. I automated recurring reporting with Excel, Power Query, VBA, and data modeling, reducing analysis time from seven hours to 15 minutes.
Previously at Panasonic Automotive Systems of America, I owned a $25M+ annual expense budget supporting approximately $2B in sales, reduced operational losses by more than 80%, and helped maintain customer supply with zero production shutdowns. Across Panasonic, EchoStar, T-Mobile, and Time Warner Cable, I've led workforce, finance, logistics, and analytical teams to turn cost, productivity, capacity, and service data into clear operating decisions.
Experience
Work history, roles, and key accomplishments
Led strategic planning and operational transformation across billing, customer support, and vendor operations. Designed workforce forecasting and KPI models, automated reporting, and delivered executive recommendations.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration with an expected completion in 2027.
Western Governors University
Bachelor of Science, Business Management
Earned a Bachelor of Science in Business Management in June 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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