At Disney, I created the capacity plan and took ownership of forecasting and capacity planning. I also restructured forecasting initiatives and streamlined reporting to make planning outputs clearer and more reliable.
At Open Network Exchange, I built the company’s business intelligence and data engineering organizations from the ground up. I designed its initial data warehouse and data management framework, and established the foundations for reporting across departments.
At Santander Consumer USA, I owned enterprise-wide volume forecasting across 54 call groups, covering more than 500,000 calls per month. I rebuilt short- and long-term forecasting processes to support operational and staffing decisions.
At GoDaddy, I redesigned workforce planning processes and delivered over $5M in annual FTE cost savings. Earlier, at Veyo Logistics, I established workforce management operations for a 400-agent contact center, including its IEX backend and workforce reporting.
