Janet Jordan
@janetjordan
Customer service and AI data annotation professional delivering accurate translation, CRM support, and high-quality model training.
What I'm looking for
I’m a customer service and AI data annotation professional with over 4 years of experience across NGOs, private organizations, and remote projects. I bring a strong mix of translation and localization, customer support, and data work—grounded in accuracy, confidentiality, and clear communication.
In my current role as a Customer Service Representative at BIOHARB Global Limited, I respond to inquiries across multiple channels, process customer orders, and maintain CRM records. I also coordinate with logistics and sales teams to keep customer workflows moving smoothly and reliably.
As a Freelance AI Trainer, Data Annotator, and Hausa Translator, I evaluate AI-generated responses for quality and accuracy. I perform annotation, classification, and quality assurance, translate and localize content between Hausa and English, and provide structured feedback to improve model performance.
Previously, I supported GBV case management work and beneficiary feedback systems, managing confidential case records and referrals while preparing reports and supporting community engagement. My experience as an Enumerator strengthened my data collection and validation habits, from field data capture to reporting and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bioharb Global Limited
Apr 2024 - Present (2 years 2 months)
Handled multi-channel customer inquiries, processed customer orders, and maintained CRM records. Coordinated with logistics and sales teams to support order fulfillment.
Freelance AI Trainer & Annotator
Freelance
Jan 2024 - Present (2 years 5 months)
Evaluated AI-generated responses for quality and accuracy and performed annotation, classification, and quality assurance. Translated and localized Hausa-English content and provided structured feedback to improve model performance.
GBV Case Management Assistant
Unicef (via Street Child)
Aug 2022 - Jul 2024 (1 year 11 months)
Managed confidential GBV case records and supported referrals. Assisted with awareness and community engagement activities.
Accountability Manager
COOPI
Aug 2021 - Jun 2022 (10 months)
Managed beneficiary feedback systems and ensured follow-up through structured reporting. Prepared reports and trained field staff to support accountability processes.
Enumerator
Street Child Nigeria
Apr 2019 - Jan 2021 (1 year 9 months)
Collected and validated field data and supported community registration activities. Ensured data quality through verification and timely submission of records.
Education
Degrees, certifications, and relevant coursework
University of Maiduguri
Bachelor of Science (B.Sc.), Pure & Applied Chemistry
B.Sc. in Pure and Applied Chemistry at the University of Maiduguri.
Availability
Location
Authorized to work in
Job categories
Skills
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