Janet Jordan

I’m a customer service and AI data annotation professional with over 4 years of experience across NGOs, private organizations, and remote projects. I bring a strong mix of translation and localization, customer support, and data work—grounded in accuracy, confidentiality, and clear communication.

In my current role as a Customer Service Representative at BIOHARB Global Limited, I respond to inquiries across multiple channels, process customer orders, and maintain CRM records. I also coordinate with logistics and sales teams to keep customer workflows moving smoothly and reliably.

As a Freelance AI Trainer, Data Annotator, and Hausa Translator, I evaluate AI-generated responses for quality and accuracy. I perform annotation, classification, and quality assurance, translate and localize content between Hausa and English, and provide structured feedback to improve model performance.

Previously, I supported GBV case management work and beneficiary feedback systems, managing confidential case records and referrals while preparing reports and supporting community engagement. My experience as an Enumerator strengthened my data collection and validation habits, from field data capture to reporting and stakeholder engagement.