Open to opportunities

Grace Chinasa Amara

@gracechinasaamara

Message

Expert data annotator and multilingual translator delivering accurate AI training labels.

Nigeria

Message

What I'm looking for

I’m looking for work that uses my data-annotation precision and multilingual strengths on AI training projects. I want clear guidelines, fast feedback, and a team that values confidentiality, accuracy, and consistent quality—especially in remote roles.

I’m a detail-oriented, multilingual professional with strong experience in data annotation, translation, and linguistic analysis. I accurately label datasets, transcribe and translate text, and keep cultural and contextual accuracy at the center of every task.

In my most recent work as an “Expert Data Annotator” (Mindrift/Toloka), I labeled and classified text according to detailed guidelines, evaluated search results for relevance and user intent, and corrected annotations to ensure high-quality output. Even with ambiguous data, I apply logical reasoning and consistency while meeting daily productivity targets—and I strictly follow confidentiality and data security protocols.

I also bring hands-on language expertise through freelance translation work with OneForma, translating and proofreading Igbo ↔ English content while maintaining tone consistency and cultural relevance. Across annotation and localization projects, I manage multiple tasks and deliver precisely under tight deadlines.

Before focusing on AI training and language work, I strengthened my reliability and customer-facing execution as an Executive/Administrative Assistant (CastaDiva) and Customer Service Representative (AIRTEK). I streamlined scheduling and documentation (reducing delays by 30%), delivered 100% on-time project completion under pressure, improved client engagement by 15% using Salesforce, supported 50+ customers daily with a 95% satisfaction rate, and increased first-call resolution by 18% through structured call handling.

Experience

Work history, roles, and key accomplishments

Expert Data Annotator

Mindrift Toloka

Jan 2024 - Jan 2025 (1 year)

Labeled and classified text data according to detailed annotation guidelines and evaluated search results for relevance, accuracy, and user intent. Reviewed and corrected annotations to ensure quality, handling ambiguous cases with logical reasoning while meeting productivity targets and confidentiality requirements.

Data Annotation Search Relevance User Intent Quality Control Logical Reasoning Confidentiality

Executive/Administrative Assistant

CastaDiva Ltd

Jan 2022 - Jan 2024 (2 years)

Provided executive and administrative support, demonstrating empathy in client and internal communications. Streamlined scheduling and documentation, reducing delays by 30%, and used Asana/Trello, Slack, and Zoom to improve coordination and responsiveness; maintained 100% on-time project completion and increased client engagement by 15% through Salesforce updates.

Executive Administration Scheduling Asana Trello Salesforce CRM Slack Zoom Client Communication

Customer Service Representative

Airtek Nig. Ltd.

Jan 2020 - Jan 2022 (2 years)

Provided customer support to 50+ customers per day via Zendesk, maintaining a 95% customer satisfaction rate. Improved retention by 20% using Salesforce, increased first-call resolution by 18% with Talkdesk call handling, and met a 24-hour resolution goal by managing tickets in Outlook and Zendesk while contributing to Confluence and Notion knowledge resources.

Customer Support Zendesk Salesforce CRM TalkDesk Ticket Resolution Notion

Igbo Translator

OneForma

Jan 2025 - Present (1 year 5 months)

Translated and proofread written and digital content between Igbo and English, ensuring linguistic accuracy, cultural relevance, and consistent tone. Collaborated on data annotation and localization projects involving Igbo language.

Proofreading Localization Data Annotation Tone Consistency Quality Assurance