Janeth Obasi

I’m a Customer Support Specialist who handles high-volume inbound and outbound interactions across email, phone, and chat. I focus on fast, accurate issue resolution, clear records, and service-first communication that keeps customers confident even under pressure.

In my support roles, I manage CRM ticket queues and improve response performance using Zendesk workflow efficiencies (including macros). I resolve billing issues, refunds, and complaints, reduce repeat inquiries through first-contact resolution, and escalate complex cases with reliable follow-through.

I also bring customer-facing sales coordination experience from cold calling and lead qualification, where I generate large volumes of outbound calls, qualify prospects, upsell services, and maintain accurate pipeline data in CRM tools. I’m KPI-driven, comfortable in remote, global environments, and committed to SOP-driven, high-quality customer experiences.