JC
Open to opportunities

Janet Chari

@janetchari

Dedicated customer service representative with strong communication skills.

Kenya

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused Customer Service Representative with a passion for enhancing client satisfaction. With strong communication and problem-solving skills, I have effectively managed client inquiries across various channels, ensuring a seamless customer experience. My experience includes assisting customers with migration services and maintaining organized records of client interactions.

Currently, I work remotely at Wellsprings Consulting, where I handle inquiries from clients in Kenya, Nigeria, and Australia. My commitment to resolving customer concerns efficiently has contributed to positive experiences and brand loyalty. Additionally, I have a creative side as a Graphics Designer at Postermywall, where I create engaging template designs for various occasions.

Experience

Work history, roles, and key accomplishments

Wellsprings Consulting logoWC
Current

Customer Service Representative

Wellsprings Consulting

Jul 2023 - Present (1 year 11 months)

Managed client inquiries via email and other communication channels across Kenya, Nigeria, and Australia. Assisted customers with migration services, providing timely and accurate information. Resolved customer concerns efficiently, ensuring a positive experience.

Postermywall logoPO
Current

Graphics Designer

Postermywall

Jan 2022 - Present (3 years 5 months)

Creating pre-made template designs for clients, including church posters, graduation announcements, inspirational quotes, and online greeting cards.

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya logoMK

Multimedia University of Kenya

Bachelor of Science, Industrial Chemistry

2017 - 2021

Activities and societies: Served in the media and publication department in Multimedia University Christian Union.

Studied Industrial Chemistry, focusing on the principles of chemistry and their applications in various industries. Developed skills in laboratory techniques, chemical analysis, and problem-solving.

Tech stack

Software and tools used professionally

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Janet Chari - Customer Service Representative - Wellsprings Consulting | Himalayas