Janet Chari
@janetchari
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a dedicated and customer-focused Customer Service Representative with a passion for enhancing client satisfaction. With strong communication and problem-solving skills, I have effectively managed client inquiries across various channels, ensuring a seamless customer experience. My experience includes assisting customers with migration services and maintaining organized records of client interactions.
Currently, I work remotely at Wellsprings Consulting, where I handle inquiries from clients in Kenya, Nigeria, and Australia. My commitment to resolving customer concerns efficiently has contributed to positive experiences and brand loyalty. Additionally, I have a creative side as a Graphics Designer at Postermywall, where I create engaging template designs for various occasions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Wellsprings Consulting
Jul 2023 - Present (1 year 11 months)
Managed client inquiries via email and other communication channels across Kenya, Nigeria, and Australia. Assisted customers with migration services, providing timely and accurate information. Resolved customer concerns efficiently, ensuring a positive experience.
Graphics Designer
Postermywall
Jan 2022 - Present (3 years 5 months)
Creating pre-made template designs for clients, including church posters, graduation announcements, inspirational quotes, and online greeting cards.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Bachelor of Science, Industrial Chemistry
2017 - 2021
Activities and societies: Served in the media and publication department in Multimedia University Christian Union.
Studied Industrial Chemistry, focusing on the principles of chemistry and their applications in various industries. Developed skills in laboratory techniques, chemical analysis, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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