Tiyo Wako

I am a detail-oriented and service-driven customer service professional with experience managing high-volume inquiries and resolving complaints efficiently. My background includes maintaining accurate records, using CRM systems, and supporting branch-level procedures to uphold operational standards.

I also have experience in communications and social media management, where I developed multi-platform campaigns, created advocacy-driven content, and presented analytics to senior leadership. I use data to inform strategy and optimize engagement and ad spend.

I am committed to compliance, service standards, and operational efficiency, and I collaborate effectively with cross-functional teams to improve service delivery. I maintain professionalism in all customer interactions and prioritize positive customer experiences.

I bring reliable time-management skills, proficiency with CRM and social media tools, and basic graphic design abilities (Canva). I am eager to contribute to a team that values operational excellence, measurable impact, and continuous improvement.