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Jane Sophie Beron

@janesophieberon

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Motivated individual seeking a Remote Chat Support position.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my communication skills and grow within a supportive team.

I am a motivated and responsible individual with a strong commitment to delivering high-quality service in a dynamic online environment. My experience as a Customer Service Associate at Amazon has equipped me with the skills to handle customer inquiries efficiently via chat and email. I excel in multitasking and problem-solving, consistently meeting key performance metrics such as response time and customer satisfaction.

In addition to my customer service experience, I have a solid educational background in Information Technology, currently pursuing my degree at the University of the Visayas. My academic projects have allowed me to develop responsive websites using HTML, CSS, and basic JavaScript, enhancing my technical skills. I am eager to contribute my strong communication, organizational, and multitasking abilities to a long-term team while continuing to learn and grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Jul 2024 - Feb 2025 (7 months)

Handled customer inquiries via chat and email, providing efficient support on orders, returns, and account issues. Maintained high-quality service by meeting key performance metrics, including response time and customer satisfaction.

Customer Service Chat Support Email Support Problem Solving Multitasking Customer Satisfaction Response Time Management

Administrative Assistant (Encoder)

Confidential

Encoded legal documents and case details accurately while ensuring confidentiality and data integrity. Organized and arranged physical and digital files for efficient retrieval and smooth daily operations.

Data Entry Document Management Confidentiality Data Integrity File Organization Administrative Support Time Management

Web Development (Academic Projects)

Academic Project

Created responsive websites using HTML, CSS, and basic JavaScript. Practiced clear communication and collaboration with peers to meet project goals and user expectations.

HTML CSS JavaScript Web Development Responsive Design Collaboration Problem Solving Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of the Visayas - Main Campus

Bachelor of Science, Information Technology

Activities and societies: Created responsive websites using HTML, CSS, and basic JavaScript. Practiced clear communication and collaboration with peers to meet project goals and user expectations.

Currently pursuing a Bachelor of Science in Information Technology, focusing on web development and foundational IT concepts. Engaged in academic projects to build responsive websites using HTML, CSS, and basic JavaScript.

Quiot Elementary School

Elementary School Diploma, General Studies

Grade: 7th Honor

Completed elementary education, graduating with 7th Honor. Developed foundational academic skills and participated in various school activities.

Quiot National High School

High School Diploma, General Studies

Grade: With Honor

Completed junior high school education, graduating with Honor. Focused on core academic subjects and participated in school programs.

Don Vicente Rama Memorial National High School

High School Diploma, General Studies

Grade: With High Honor

Completed senior high school education, graduating with High Honor. Engaged in advanced coursework and extracurricular activities, preparing for higher education.