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JB@janesophieberon
Motivated individual seeking a Remote Chat Support position.
PhilippinesI am a motivated and responsible individual with a strong commitment to delivering high-quality service in a dynamic online environment. My experience as a Customer Service Associate at Amazon has equipped me with the skills to handle customer inquiries efficiently via chat and email. I excel in multitasking and problem-solving, consistently meeting key performance metrics such as response time and customer satisfaction.
In addition to my customer service experience, I have a solid educational background in Information Technology, currently pursuing my degree at the University of the Visayas. My academic projects have allowed me to develop responsive websites using HTML, CSS, and basic JavaScript, enhancing my technical skills. I am eager to contribute my strong communication, organizational, and multitasking abilities to a long-term team while continuing to learn and grow professionally.
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Work history, roles, and key accomplishments
Amazon
Jul 2024 - Feb 2025 (7 months)
Handled customer inquiries via chat and email, providing efficient support on orders, returns, and account issues. Maintained high-quality service by meeting key performance metrics, including response time and customer satisfaction.
Confidential
Encoded legal documents and case details accurately while ensuring confidentiality and data integrity. Organized and arranged physical and digital files for efficient retrieval and smooth daily operations.
Academic Project
Created responsive websites using HTML, CSS, and basic JavaScript. Practiced clear communication and collaboration with peers to meet project goals and user expectations.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Activities and societies: Created responsive websites using HTML, CSS, and basic JavaScript. Practiced clear communication and collaboration with peers to meet project goals and user expectations.
Currently pursuing a Bachelor of Science in Information Technology, focusing on web development and foundational IT concepts. Engaged in academic projects to build responsive websites using HTML, CSS, and basic JavaScript.
Elementary School Diploma, General Studies
Grade: 7th Honor
Completed elementary education, graduating with 7th Honor. Developed foundational academic skills and participated in various school activities.
High School Diploma, General Studies
Grade: With Honor
Completed junior high school education, graduating with Honor. Focused on core academic subjects and participated in school programs.
High School Diploma, General Studies
Grade: With High Honor
Completed senior high school education, graduating with High Honor. Engaged in advanced coursework and extracurricular activities, preparing for higher education.
Software and tools used professionally
PhilippinesYou can contact Jane Sophie and 90k+ other talented remote workers on Himalayas.
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