I've supported customer and payment operations across TechWorld 360, SOHU Expert, Finotec Asia, and MPOTECH Digital System, resolving customer concerns while processing deposits, withdrawals, and transaction records accurately.
In payment operations, I conduct KYC and identity verification, reconcile balances, investigate discrepancies, monitor settlements, and prepare daily reports that support efficient financial workflows.
As a Team Leader at Central One Bataan PH, I led Telemarketing and VIP teams through coaching, KPI monitoring, escalation management, and process improvements to support sales, quality, productivity, and operational goals.
