SBStephanie Bernales
@stephaniebernales
Customer-focused payment officer and customer service professional.
PhilippinesWhat I'm looking for
I am a detail-oriented payment officer and customer service professional with experience across banking, remittance, pharmacy cashiering, payment operations and online customer support. I leverage strong Microsoft Office skills, clear communication, and reliability to process transactions, encode data, and resolve customer issues accurately and efficiently.
Throughout roles at banks, remittance centers, payment companies and online gaming customer service, I consistently delivered dependable transaction handling and frontline support, and participated in professional development such as photography, SketchUp and personality development seminars. I seek to contribute my operational experience and client-focused approach to a forward-looking team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
GPwin.com
Jan 2025 - Dec 2025 (11 months)
Provided chat and telesales support for an online casino, handling customer inquiries remotely and achieving sales through conversational support.
Encoder / Payment Officer
Victory88 Group Inc.
Sep 2023 - Dec 2024 (1 year 3 months)
Encoded transactional data and processed payments for gaming operations, ensuring data accuracy and timely reconciliation of accounts.
Payment Officer / Customer Service Officer
Zapport Services Incorporation
Apr 2022 - Sep 2023 (1 year 5 months)
Managed payment transactions and provided customer service support, resolving client inquiries and maintaining accurate payment documentation.
Payment Officer
Trives Technology Corp.
Jan 2022 - Mar 2022 (2 months)
Processed customer payments and maintained payment records for a payment center serving NAIA-area clients, ensuring timely and accurate transactions.
Teller
SG20 Money Remittance
Sep 2021 - Dec 2021 (3 months)
Executed remittance and teller transactions, managed cash reconciliation, and delivered customer support for money transfer services.
Bank Teller
Summit Bank
Sep 2020 - Aug 2021 (11 months)
Processed customer deposits, withdrawals and basic account transactions while ensuring compliance with bank procedures and providing frontline customer support.
Cashier / Pharmacy Assistant
Mercury Drug
Aug 2019 - Sep 2020 (1 year 1 month)
Handled customer transactions and assisted pharmacy staff with dispensing and inventory tasks, maintaining accuracy and customer service during peak hours.
Education
Degrees, certifications, and relevant coursework
Data Center College of the Philippines
Bachelor of Science in Information Technology, Information Technology
2015 - 2019
Activities and societies: Attended seminars on Photography as an Art, SketchUp, and Personality and Development in February 2019.
Completed a Bachelor of Science in Information Technology at the Bangued campus from June 2015 to April 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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