David Musyoki
@davidmusyoki
Dedicated customer service professional with 6+ years in hospitality.
KenyaWhat I'm looking for
I am a dedicated customer service professional with over 6 years of experience in the hospitality industry. My journey has been marked by a commitment to delivering exceptional guest experiences through attentive service and efficient task management. I thrive in busy settings, maintaining a welcoming atmosphere while ensuring that every guest feels valued and satisfied.
Throughout my career, I have honed my skills in managing orders, stock control, and creative presentation, all aimed at enhancing customer satisfaction. My roles at Tribe Hotel and Trademark Hotel have allowed me to assist in training new staff, handle customer inquiries, and resolve issues efficiently. I take pride in my ability to promote daily specials and provide personalized assistance, ensuring that every dining experience is memorable.
Experience
Work history, roles, and key accomplishments
Waiter/Customer Service
Tribe Hotel
Jan 2024 - Present (1 year 8 months)
Assisted in restaurant decorations and handled customer inquiries, ensuring efficient issue resolution. Provided attentive and friendly customer service to enhance satisfaction and assisted in training new wait staff on customer service protocols.
Waiter/Customer Service
Trademark Hotel
Nov 2019 - Present (5 years 10 months)
Managed customer inquiries and resolved issues efficiently, communicating accurate wait times for food orders. Welcomed guests, provided personalized assistance, and promoted daily specials to enhance customer interest.
Cleaner/Steward
Strami Limited
Jan 2017 - Present (8 years 8 months)
Responsible for collecting and disposing of waste, ensuring a clean and organized environment. Assisted in organizing and restocking cleaning supplies and monitored and reported maintenance issues.
Education
Degrees, certifications, and relevant coursework
SA.Joytow m secondary school
Kenya certificate of secondary education (K.C.S.E), Secondary Education
2013 - 2016
Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Achieved a strong foundation in various subjects.
Kangundo D.E.B
Kenya certificate of primary education (K.C.P.E), Primary Education
2005 - 2012
Completed primary education, gaining foundational knowledge across core subjects. Developed basic literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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