Jenny Bien
@jennybien1
Operational Risk Associate Analyst at Citi who reviews vendor audit findings, remediation plans, and risk controls.
United StatesWhat I'm looking for
At Citi, I review vendor audit results, validate findings, and assess remediation plans and control updates for alignment with risk, compliance, and Citi Work Standards.
I also fulfill attorney requests for account documents and create affidavits for legal action. I verify documents for accuracy and assist with the Affs Paperless project to organize and verify account files in Convoke.
At Citi, I’ve also supported fraud case reviews, customer service, collections, and agent training. Previously, at U.S. Bank, I audited reports for completeness and compliance and reviewed loss mitigation documents.
Experience
Work history, roles, and key accomplishments
Reviewed corrective action plans from audits, validated findings, and facilitated meetings with vendors. Fulfilled attorney requests, created affidavits, and assisted with fraud cases and customer service.
Audited reports to ensure compliance and coached peers on efficiency. Reviewed account documents for loss mitigation and sent letters requesting additional information.
Education
Degrees, certifications, and relevant coursework
Regency Beauty Institute
Diploma, Beauty
Earned a diploma from Regency Beauty Institute in December 2010, receiving the Master Student Designer Award.
Anderson High School
Diploma, General Studies
Earned a high school diploma from Anderson High School in May 2001.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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