Janelle Speer

I am an experienced healthcare support professional with over a decade working in hospital and clinical settings, complemented by recent roles in remote customer service and medical benefits support. My background includes hands-on patient care, EMR documentation, and front- and back-office clinical operations.

In acute care, I supported IMC and ICU teams, maintained patient charts, processed physician orders, and assisted with vitals and daily living activities, demonstrating reliability in high-stakes environments. I have also worked as a medical assistant and front desk receptionist managing scheduling, referrals, and patient rooming.

In non-clinical roles, I provided Medicare/Medicaid benefits assistance, VA support, and sensitive-account handling for financial services, applying strong communication, verification, and data-entry skills. I followed strict safety and quality protocols while working in dialysis production and other regulated settings.

I bring a service-oriented mindset, attention to detail, and a commitment to patient-centered care. I seek opportunities where I can combine clinical knowledge with remote support to improve patient access and administrative efficiency.